1. Information Collection:

We collect data primarily to facilitate purchases, offer enhanced service, and for promotional purposes.

2. Usage of Data:

- Facilitation of Purchases: This includes processing your order and payment, shipping the order, offering technical support, and communicating with you about the purchase. For instance, we might contact you by email to update you about the package's arrival, address any order issues, or answer any questions.

- Promotional Communications: If you opt-in, we may email you about products, services, and promotions we think might interest you. You can always opt-out by clicking the "unsubscribe" link in any such email.

- Service Improvement: We analyse collected information to understand user interactions and preferences, which helps us improve our website's user experience and features.

3. Data Sharing:

All personal data is managed by Shopify. We don't share your personal data beyond what's essential for order fulfillment.

4. Information Security:

Your data's security is a priority. We employ encryption technology, especially during payment information transfers, to safeguard your information against unauthorized access, alteration, misuse, and loss.

5. Cookies and Tracking:

Cookies are used on our website to ensure optimal functionality and enhance user experience.

6. Data Retention:

You can request account deletion by emailing support@joydelo.com. Post request, we'll initiate the deletion process. However, certain data might be retained due to:

- Security and Fraud Prevention: Protecting users and us from unauthorized access and potential fraud.

- Financial Record-Keeping: Payment processing data might be retained longer due to tax or accounting requirements.

- Legal and Regulatory Requirements: Complying with applicable laws, regulations, and any governmental requests.

- Direct Communications: Records of direct interactions with us, such as feedback forms, support channels, or bug reports, might be kept.

7. Third-Party Links:

Our website may contain links to third-party websites. Their content and privacy practices are beyond our control.

8. Data Protection:

Managed and protected by Shopify's state-of-the-art security protocols.

9. Rights of Users:

You have the right to inquire about, modify, or request the deletion of your personal data. Direct these requests to support@joydelo.com.

10. Amendments:

We may periodically update this privacy policy. Regularly reviewing this policy will keep you updated about any changes.

11. Contact:

For privacy-related concerns or queries, kindly email joy@joydelo.com.